Lamiglas sucks

Huh. That's odd. Who knows...


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When I got my Shimano years ago it was a free replacement over the counter. Then 15 bucks shipping which is ok with me (to cover cost), but hearing 45 just to determine if it was a manufacturer defect for a 99 dollar rod is a little high.  If they determine it wasn't then he would be out 45 bucks to get his broken rod back. If they said 45 bucks and we will send you a replacement no questions asked... well that maybe another story. Just doesn't add up for the customer. Warranty should be an easy affair. Sorry buddy maybe you got a bad rep.

Chet - I just saw the picture you posted in the other thread. It looks to me like the rod tip broke because the line was pulled at too severe an angle. Maybe it happened while you were pulling back to net the fish (aka "high sticking"). Or maybe it happened right after you netted the fish and started pulling the net/fish/line toward you, pulling the tip of the rod back toward you at an awkward angle. Both of those possibilities put a heavy load on the weakest part of your rod rather than transferring it to the stronger butt section.

As you know, the Classic Glass rods are very flexible and noodly. Under a heavy load pulled at a normal angle, that tip section of the rod where yours broke is nearly straight - pointing toward the fish, parallel to your line.

I think this is why Lamiglas wasn't more accommodating like they were for Bushy. They understand that it's really hard to break the tip of a fiberglass rod without a bit of "user error" involved.

Pulling at an awkward angle like I described above will break a rod FAR before the line breaks.

Happens to the best of us...


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Chet - I just saw the picture you posted in the other thread. It looks to me like the rod tip broke because the line was pulled at too severe an angle. Maybe it happened while you were pulling back to net the fish (aka "high sticking"). Or maybe it happened right after you netted the fish and started pulling the net/fish/line toward you, pulling the tip of the rod back toward you at an awkward angle. Both of those possibilities put a heavy load on the weakest part of your rod rather than transferring it to the stronger butt section.

As you know, the Classic Glass rods are very flexible and noodly. Under a heavy load pulled at a normal angle, that tip section of the rod where yours broke is nearly straight - pointing toward the fish, parallel to your line.

I think this is why Lamiglas wasn't more accommodating like they were for Bushy. They understand that it's really hard to break the tip of a fiberglass rod without a bit of "user error" involved.

Pulling at an awkward angle like I described above will break a rod FAR before the line breaks.

Happens to the best of us...


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He he he ... I agree.   

-Allen

Not so sure I agree with you Alex, but for whatever it's worth, here is my opinion. 

I've had my rods completely bent on surf launch/landings/trashing and they are fine (albeit not a Lamiglass), at the same time I've had rods snapped on some silly normal use.  Pulling the rod up to net the fish should not cause a breakage, that's what the rod is intended to do.

It's hard to tell by just looking at the picture (I did the same thing you did).  Note that it broke toward the eye instead of the in middle where pressure should be greatest.  For that alone I would think that a defect should not be ruled out.  So, nothing can be ruled out by looking at the picture alone.  However, I do know that Chet knows what he's doing and a very good guy, so I gravitate toward defect as the bigger possibility.

Regardless, they should at least accept the offer to examine the pics.  If Lamiglass' warranty is good as Bushy said, I would think Chet got a bad rep.

It's a guessing game as to why it broke. I did not even see that moment it happened.
Now to Lamiglas, I spoke to a lady and asked to talk to a manager, Clayton.
If it's a $300 rod, I might take a chance to lose $50 for them to see.
Anyway, just put it out there. If you read their Facebook page review a lot of people ran into warranty issue.

May be Bushy is a respected we'll know fishermen they treated him differently.
You don't want to piss off a man that know thousands of fishermen just saying. 

Not so sure I agree with you Alex, but for whatever it's worth, here is my opinion. 

I've had my rods completely bent on surf launch/landings/trashing and they are fine (albeit not a Lamiglass), at the same time I've had rods snapped on some silly normal use.  Pulling the rod up to net the fish should not cause a breakage, that's what the rod is intended to do.

It's hard to tell by just looking at the picture (I did the same thing you did).  Note that it broke toward the eye instead of the in middle where pressure should be greatest.  For that alone I would think that a defect should not be ruled out.  So, nothing can be ruled out by looking at the picture alone.  However, I do know that Chet knows what he's doing and a very good guy, so I gravitate toward defect as the bigger possibility.

Regardless, they should at least accept the offer to examine the pics.  If Lamiglass' warranty is good as Bushy said, I would think Chet got a bad rep.

There's a big difference between pulling a fish up to net it and high sticking it. It's all about the angle of pull in relation to the butt section of the rod.

If you use a long rod on a kayak, you're almost forced to high stick it just to get the fish within net range. It puts a lot of stress on the rod - not exactly what it was designed to do.



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Actually that would be a $144 rod as he already paid the $99 bucks on the stick that broke. Or take the suggestion of just replacing the tip -- it won't be as sensitive as before but still fishable.

You're mixing two experiences. The tip is loose on one; the rod snapped on the other.

you can re-glue the rod tip guide. EZ

Bushy

May be Bushy is a respected we'll know fishermen they treated him differently.
You don't want to piss off a man that know thousands of fishermen just saying. 

The secret?  I told Clayton I look just like Tom Sellick.

Seriously, I worked with Lamiglas warranty as well as GLoomis warranty depts earlier this year .  Both have adopted a "replacement fee" system for broken rods.  I believe if a situation is truly manufacturer defect they will replace at no charge?  We never read the warranty details until we break a rod, right?

 My loose reel seat on latest X-11 is being replaced at no charge. 

The previous X-11- that I snapped- I paid the $45 and was happy to do so.  Also took advantage of that shipping date by 'upgrading' an old Lami baitcasting rod that I broke a few years ago, and turned it into an 10' Insane Surf  striper rod, albeit with a higher "replacement charge" to cover the difference in base price.

Like Alex B said above, when a rod snaps it's usually because it's been nicked or overstrained at some point. Graphite rods are worse than glass rods in this sense. I have thrown a 2oz weight with a graphite rod rated only to 1-1/2oz and heard the ominous crackly sound just above the foregrip.  That rod is still in one piece, but when/if it breaks, I will know why.  similarly, if a rod is rated 8-12 lb, and I set 20lb of drag  on my reel, then who is to blame if the rod snaps?   Me.

To avoid over-straining my rod tip when salmon fishing, I try to put the reel in free spool as soon as the fish is in the net.  Before the net is  even out of the water, definitely before it clears the rail.

Best of luck with a hopeful warranty approval from Lami.  As I said, they've always been very responsible and honorable in my dealings with them.

A little background on why manufacturers are shying away from liberal lifetime warranties... I worked at a reputable online fishing tackle vendor for several years while I was in college. We saw A LOT of broken rods returned, and A LOT of people saying "as long as we're replacing it, can I get this other one instead"? Many of the broken rods were clearly abused to death. Deep scratches on the blank, rods that had clearly been stepped on or slammed in the car door. (High sticking with an over exaggerated Bill Dance style hook set was also a common problem...)

Long story short, the liberal replacement policy was abused to death. It's the same thing that happened to REI, and why they no longer have a super-liberal lifetime replacement policy on outdoor gear.

People abused the privilege - they bought gear for trips then returned it when they got home. Or bought rods then snapped them so they could get a new one or try something different at no charge.

Sad but true...



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I concur as well, only Lamiglas i've ever used did the same thing.

Agreed, ever tried to break a new rod using proper fishing technique.  I'm not sure you can do it with a reasonable drag setting.  I had an AIRRUS rod that I love for cranking and I would even use it jigging.  Landed 36" striped bass on it, putting more pressure than I should have on the fish, especially with braided line.  The tip had great flex to control braid.  Anyway I had it on my yak and was using a different rod and I pulled a jig back over a concrete wall, over cast, and heard the jig hit a rod behind me.  Next time I used that AIRRUS rod I was hung up and just lifting with the rod it broke.  Didn't put near the pressure I'd put on that rod in the past.  But that's just what happens when you nick a rod. SUCKS.. loved that rod

A little background on why manufacturers are shying away from liberal lifetime warranties... I worked at a reputable online fishing tackle vendor for several years while I was in college. We saw A LOT of broken rods returned, and A LOT of people saying "as long as we're replacing it, can I get this other one instead"? Many of the broken rods were clearly abused to death. Deep scratches on the blank, rods that had clearly been stepped on or slammed in the car door. (High sticking with an over exaggerated Bill Dance style hook set was also a common problem...)

Long story short, the liberal replacement policy was abused to death. It's the same thing that happened to REI, and why they no longer have a super-liberal lifetime replacement policy on outdoor gear.

People abused the privilege - they bought gear for trips then returned it when they got home. Or bought rods then snapped them so they could get a new one or try something different at no charge.

Sad but true...



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This i completely agree with. I'm really sad that people abused this. It was a great piece of mind to know the manufacture stood behind their products 100%. It made me way more incline to purchase their gear (which i have done time and time again, and told others too as well). I also encouraged others to buy locally like at Mel's cotton before they went under. I know we can buy products cheaper online but that comes at a cost (Customer Service). I will pay more,
knowing that the company will take care of me when i need it. Show them the receipt and i was taken care of "no questions asked". It's the kind of service that is becoming more rare with everything going online and towards cheaper products.

Side note: Amazon has done really well because they were able to find a way to keep products cheap while still maintaining quality customer care, but i would rather still buy locally if possible.

In my opinion, if a manufacturer wants to limit their liability for broken rods by having all sorts of exclusions, that should be put in their marketing materials, not hidden in a disclosure on their website.  It shouldn't be our job as customers to go searching out every minor detail in their warranty terms.

So if they want to market a rod as having a 1 year limited warranty, but have 1 billion restrictions, they should have every retailer state that on their online advertisements, and make sure those terms are clearly listed on their tags for in-store customers.  Something like - 5 year EXTREMELY LIMITED WARRANTY - see exclusions on website at www.rodterms.com/warranty.  They shouldn't be able to advertise having stupid things like Cabela's ridiculous lifetime guarantee.

They can't have it both ways - getting the benefit of sales due to their warranty claims, then tighten up their pucker holes when its time to actually fix their products.  If they don't want to cover things like high-sticking a rod, they should say that in their marketing materials. 

If they want to have terms like:
"This warranty does not cover any damage to this product that result from fire, intentional breakage, accident, abuse, misuse, natural disaster, repair, or modification" then they should be a lot more descriptive of what "abuse" or misuse means, especially if they don't give a product manual telling people what they shouldn't do with rods.

Also, F u Cabela's lifetime stupid guarantee.

I look at life-time warrantees as the life of the item.  When it breaks, its life has ended, hence, warrantee expires.  Easier to replace with new equipment than to deal with company representatives via India.