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Topic: Shout out to Kokatat!  (Read 2797 times)

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AlsHobieOutback

  • - = Proud Member of Team A-HULLS! = -
  • Administrator
  • *****
  • "I love it when a plan comes together!"
  • Location: "In the Redwoods!" AKA: Boulder Creek, CA
  • Date Registered: Apr 2007
  • Posts: 14811
I manged to do something dumb and ripped my sleeve while taking off my drysuit a few months ago.  Finally contacted Kokatat and sent some pictures of the tear and they replied back that they would fix it free of charge if I had the standard 45$ test/repair treatment.
"A ship in harbor is safe, but that is not what ships are built for."

 IG: alshobie


NowhereMan

  • Manatee
  • *****
  • 44.5"/38.5#
  • YouTube Channel
  • Location: Lexington Hills (Santa Clara County)
  • Date Registered: Aug 2011
  • Posts: 12963
I had a suit that I sent in for a routine (or so I thought) leak test and they replaced the zipper for free. A year later, I sent it in for another routine (or so I thought) leak test. They told me it was delaminating and replaced the entire suit for free. Needless to say, I'm a big fan of Kokatat...
Thoughts meander like a restless wind
Inside a letter box ...


alien

  • Sea Lion
  • ****
  • WSB/MBK 10/01/09 56"--/46 pounds
  • Location: Seaside/San Jose
  • Date Registered: Dec 2005
  • Posts: 3263
Hell ya ! Kokatat has one of the best customer service and warranty! My dry pants started to leak and I sent it in for repairs and they sent my money back and sent me a new pair! This is the second time they did for me! Love the Kokatat team.


Sailfish

  • Manatee
  • *****
  • .
  • Location: Prunetucky
  • Date Registered: Sep 2006
  • Posts: 27676
I have great experience with their first class customer service too.
"Life is not about waiting for the storms to pass...it's about learning how to dance in the rain."


 

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