Standard Horizon CS

Just wanted to share my recent experience with standard horizon customer support, in case any one else has dealings with them.

I somehow managed to lose the battery cover to my HX-870, rendering it useless. I thought, no big deal, I'll find one online and order it up, no problem. Couldn't find one online anywhere, so I called up support. The first lady told me they have a new parts system, and that the HX-870 wasn't even in there yet. She couldn't tell me prices or anything, just that they'd be 4-6 weeks for delivery and she'd e-mail me when she knew prices. This wouldn't do (buy a back up radio!!!!) so she transferred me to the warranty department, thinking they'd have a broken radio they could rob a battery door off of. No dice, so accepting that I wouldn't be hitting the ocean for 6 weeks, I rang the parts dept. back up. Got a different lady this time, told her what I needed, and all she did was ask for my address and say "Ok."

So at this point I don't know if I'll be getting the part anytime soon or what. And I start looking for a back up radio. Well, the battery door showed up at my house the NEXT DAY. I was stoked, but I don't know how we went from 4-6 weeks, to having the part in hand next day. So if you need something from them, beware that there's some sort of communication breakdown somewhere over there, and if the first person can't get it, hang up and call back!

Moral of the story, have a back up radio!!!!