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Topic: Kokatat Drysuit leak ---UPDATE---  (Read 2247 times)

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Herb Superb

  • Sea Lion
  • ****
  • Location: Fairfield, CA
  • Date Registered: Dec 2010
  • Posts: 2531
I bought a Kokatat Hydrus 3L drysuit less than a year ago. Worked fine for a few months keeping me warm and dry, but on my recent trips I noticed I was getting soaked around the butt area. First I thought since I pee a lot otw that maybe somehow some pee ends up inside. But on one of my trips I didnt pee at all and I  still got wet. I didnt notice any obvious punctures/holes and I always have the zipper shut.

Is there a protective coating that maybe wore off that I can re-apply or is it time to send it back to Kokatat for service??
« Last Edit: January 14, 2014, 01:43:04 AM by Herb »


Sailfish

  • Manatee
  • *****
  • .
  • Location: Prunetucky
  • Date Registered: Sep 2006
  • Posts: 27755
I would send it back for service.  It should be under warranty and I've had great experience with Kokatak in the past.
"Life is not about waiting for the storms to pass...it's about learning how to dance in the rain."


ravensblack

  • Manatee
  • *****
  • Location: petaluma
  • Date Registered: Aug 2007
  • Posts: 11016
I have heard of the seams getting streched infer certain conditions. Pm me please. Thanks.  I would call the store you bought it at or kokatat. Kokatat , like Sonny said, is really good about that kind of stuff.
"I always entertain great hope" Robert Frost


Herb Superb

  • Sea Lion
  • ****
  • Location: Fairfield, CA
  • Date Registered: Dec 2010
  • Posts: 2531
Thanks Craig, PM sent


jbaker

  • Sea Lion
  • ****
  • Location: redding
  • Date Registered: Jul 2011
  • Posts: 1043
There is a DWR coating on the material that can degrade over time. It's easy to renew it with a wash in product or spray on. But this takes years to degrade. It sounds more like a warranty issue. I will also add I've sent in dry suits that had 3 holes that we knew about and asked to have patched. After leak testing there was over 10 patches needed. Some holes are so small you'll never notice them.
Call Kokatat and get an RA number. Write the number on the box and send it in. Make sure to have them leak test it.


Herb Superb

  • Sea Lion
  • ****
  • Location: Fairfield, CA
  • Date Registered: Dec 2010
  • Posts: 2531
Thanks for the input guys. I will try and call them tomorrow morning.


Uminchu Naoaki

  • Fisherman from Okinawa
  • Sea Lion
  • ****
  • Uminchu
  • my YouTube
  • Location: Sacramento
  • Date Registered: Jun 2006
  • Posts: 3072
I haven't got to fix my drysuits but they repaired old my jackets.
They're simply awesome!!!


Sent from my iPhone using Tapatalk


Herb Superb

  • Sea Lion
  • ****
  • Location: Fairfield, CA
  • Date Registered: Dec 2010
  • Posts: 2531
So I ended up  sending my drysuit back to Kokatat. I received a call a few days after they received it. They said that the problem was in the seam. Funny cause it looked perfectly fine to me. Guess its microscopic. Well, instead of repairing it, they sent me a new one....AWESOME!!  :smt007. When I received it though, I called them right away and told them they sent me the wrong size. It looked humongous and it was stamped XL inside. I didnt even bother trying it on  :smt075 I sent it back to them again after they emailed me a prepaid shipping label. Then they called me saying that it was the RIGHT size and sent it back to me. Got it today and tried it when I got home from work and they were right. I feel really dumb now for not taking the time and effort to actually inspect the product when I got it the first time. I felt bad and emailed the rep that I'm willing to reimburse the extra shipping fee they paid for.

Hats off to KOKATAT customer service. They truly know how to make their customers satisfied. Now all I need is get some much needed water therapy.



Sailfish

  • Manatee
  • *****
  • .
  • Location: Prunetucky
  • Date Registered: Sep 2006
  • Posts: 27755
Glad it works out for you too.
"Life is not about waiting for the storms to pass...it's about learning how to dance in the rain."


Driftwood916

  • Salmon
  • ***
  • Location: Sacramento
  • Date Registered: Nov 2013
  • Posts: 191
This story made my choice easy for otw wear. Cannot beat great service.

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Rock Hopper

  • SonomaCoastSafetySquad
  • Global Moderator
  • A-Hull Muggle
  • Location: Santa Rosa
  • Date Registered: Apr 2005
  • Posts: 13363
Right on. Thanks for sharing your experience, Herb.

In Loving Memory of Mooch, Eelmaster, Shicken, and Cabeza De Martillo

I started kayak fishing to get away from most of you...


barefoot1

  • Sea Lion
  • ****
  • The world needs more fruitcakes.--J. Buffet
  • Location: Elk Grove, CA.
  • Date Registered: Nov 2008
  • Posts: 1156
This story just reinforces all the other good things I have heard about this company. 
"It ain't what you don't know that gets you into trouble. It's what you know for sure that just ain't so."
- Mark Twain


Uminchu Naoaki

  • Fisherman from Okinawa
  • Sea Lion
  • ****
  • Uminchu
  • my YouTube
  • Location: Sacramento
  • Date Registered: Jun 2006
  • Posts: 3072
Wow! They're the best!!!


Sent from my iPhone using Tapatalk


SmokeOnTheWater

  • Sea Lion
  • ****
  • Location: Santa Clara
  • Date Registered: Dec 2011
  • Posts: 4550
Glad to hear they took care of it.  From most of the experience I hear about, Kokatat has great customer service!
If you ain't first, you're last.


Sin Coast

  • AOTY committee
  • Global Moderator
  • Pat Kuhl
  • Turf Image
  • Location: Mbay
  • Date Registered: Jul 2006
  • Posts: 14716
They provided excellent customer service to me too...when I tore a hole in my SuperNova T3 Angler suit. They repaired it free of charge and were very helpful on the phone. I got it back within 2wks of sending it too.
Photobucket Sucks!

 Team A-Hulls

~old enough to know better, young enough to not care~