Customer Service...

I had some time to burn before I picked up my boy from school in Redwood city.
So I stopped in a shop to have a look see at what I might could use. No greeting as I walked in and started walking around ( no big deal, might be busy in the back), I did notice a gal kinda wandering around the counter looking sleepy.
I head toward the back an started checking out a T-15 and noticed a battery bag up under the front. Cool I think I could use that.
 Finally finish my rounds and make it back to the front . Gal from before is oozing ' rather be a 1000 other places' face. Is looking at me blankly and made me engage her. " hi, that T-15 on the floor there,has a battery bag, do you know where I can get one or who makes it?
Guy from the back- "it comes from the kayak maker"
Blank stare Gal - " it comes from the kayak maker"
Awkward silence happens,  " um.. Ok. " I say then turn and walk out.
 If they don't want customers bothering them with trying to buy something...that's a sure fire way to do it.
  Every other Friday I practically drive right by, which I'll just keep right on doing....

Rant over.

name that shop!  too bad, it sounds like they could have made a $ale.

uh oh...don't let mooch see this. Yak shop near redwood city.....i have a guess.

Take it easy - I share your pain - been there many times (especially on dealerships)

Customer service is very important factor for business in our days. Company  I work for propagates  "save the world from Bad Customer Service" - good CS is very rear and hard to meet. Maybe that's why I drove about from San Francisco to Lodi to pick up my kayak from Dan and Viktor at Headwaters Kayak. My business with them was so flawless that even my wife was surprised.

Take it easy - I share your pain - been there many times (especially on dealerships)

Customer service is very important factor for business in our days. Company  I work for propagates  "save the world from Bad Customer Service" - good CS is very rear and hard to meet. Maybe that's why I drove about from San Francisco to Lodi to pick up my kayak from Dan and Viktor at Headwaters Kayak. My business with them was so flawless that even my wife was surprised.

ditto...I felt the same way dealing with CCK. Keith replied to email and calls right away. In the world of the internet you can almost ALWAYS find it cheaper. Buying local only matters to me if they earn the sale with good service. I can be treated like a number (IP number) over the internet.

And keep in mind that most shops will take your feedback seriously and put in place some sort of corrective action.  They have to, or they won't survive.  If you feel compelled to bring it up here, I encourage you to bring it up directly with them too.

Any of you old timers remember when a certain Sacramento shop had a bad rep here?  Look at them these days, mostly good feedback on them now.

-Allen

Take it easy - I share your pain - been there many times (especially on dealerships)

Customer service is very important factor for business in our days. Company  I work for propagates  "save the world from Bad Customer Service" - good CS is very rear and hard to meet. Maybe that's why I drove about from San Francisco to Lodi to pick up my kayak from Dan and Viktor at Headwaters Kayak. My business with them was so flawless that even my wife was surprised.

ditto...I felt the same way dealing with CCK. Keith replied to email and calls right away. In the world of the internet you can almost ALWAYS find it cheaper. Buying local only matters to me if they earn the sale with good service. I can be treated like a number (IP number) over the internet.

+1 you said it brother

If the girl was beach bunny hot, then she was doing what she was hired to do.  Pretty common stuff in the retail sporting industry. 

really, the only thing that separates retail establishments is customer service. The products are all pretty much the same. Good customer service is where the long term money is.

I rented a cabin on the Trinity river last week as part of our vacation, and when we arrived the owners weren't there to greet us, but had left a nice introduction note, the key, fresh flowers in a vase and a big sack of ice for the beers we had brought. I pointed out to them later how every person I mentioned this to replied "now that's good service"

by the way, the battery bag is made by OK and comes with OKs.  I dont know if they sell it separately.

by the way, the battery bag is made by OK and comes with OKs.  I dont know if they sell it separately.

FWIW.....the zippers on mine corroded and failed pretty quickly. The bad services saved you some dough 

I dont know if they sell it separately.

if true, that's retardudd. 

Not the fact that you don't know.  But the fact that OK don't sell the separate desirable accessory.  Shirley, no rashunull consumer wood buy a whole kayak just for the battree bag.

and while we're talking customer service complaints, I'm sorry, butt I have the mother of all stories.  Its literally finger lickin good.
Just need to set aside some time to write it up in a way that wood dew it justus

Joe, I woulda given u the cold shoulder also! Hahah

Seriously bro, next time you are out this way check out kayak city! Those guys freakin bring it when it comes to customer service! Not to mention Fishermans Warehouse! Man I miss that place.




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Joe, I woulda given u the cold shoulder also! Hahah

Seriously bro, next time you are out this way check out kayak city! Those guys freakin bring it when it comes to customer service! Not to mention Fishermans Warehouse! Man I miss that place.




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word on the street is some of the Indian casinos near Placerville have AWESOME customer service....or so I hear