Wheeleez Exchange at BAM

As someone who has yet to upgrade from the "knoby" tire cart this is good to hear.  After seeing a few guys at Elk have to deal with faulty PVC BS, I figured the hell with it, I won't even bother trying to upgrade my cart now.  I may now rethink that.  Maybe.
Hopefully they'll step up and hook up the current owners of the faulty tires with the "upgrade"...

OK....

Lets All Take a deep Breath,

 I kinda Feel Bad about this now, Peter said they would take care of it and it looks as though they will.

 After I sent some Heated e-mails, I just got this one. It appears that they were working things out while

we were Bashing them. I know we can all second guess what actually happen in the group buy, but it

 appears at this time, they have addressed that they did not mean to sell us " Bad " Wheels and are

 Looking to Replace all PVC Wheels,

For now, we need to get a count of How many need Replacement.  Lets try to put a Good face on this now,

It looks as though they are Doing the Right Thing....

Here is the Respone E-mail from the President of the Company......


Dear Don Anglin,

Permit me to be little puzzled first:

1/ Your email below dates “August 14, 2008 4:18PM”, however I received that mail on August 13, 2008  at about 10am.

2/ I received your other email dated “Wed 8/13/2008 6:53 PM” yesterday, August 12, 2008 about noon.

     Are you, perhaps, currently travelling in different time zone?

3/ In my verbal communication with you and in my email response dated” Thu 8/7/2008 2:02 PM” to your kind, and much appreciated “proactive” internet action, I clearly stated that our staff was in Salt Lake City on a Trade Show and that we would respond upon their return the following week.  Your “blogging” members don’t seem to have been aware of this, judging from their “onslaught” of negativism about our wheels, and/or actions over the recent days. I my opinion, not exactly fair.

 

Now, on to the issues at hand.

I am with you Don about “being a man of principle”. I don’t make “snap” decisions on issues. I research and evaluate before we proceed or respond. I told you so much in my email cited under 3 above.

Your mail and call on 8/7/08 alerted me the FIRST time to this NCKA members issue. If any of your members feels that my interim response the same day, with a projected schedule for a more firm follow up next week is inadequate, there is little I can do about that and the blogging. This especially in view of your “counter blog” initiative. I truly thought your members had more understanding than “blasting” Wheeleez, Inc. and its products, again and again.

I regret very much that you feel you were shorted and made the fall guy. Neither you, nor I knew about some of your NCKA members taking their complaint to Wheeleez, Inc. directly.

Contrary to some of your members opinion, the PVC tired wheels are not “bad” wheels. They are just not as suitable to the kind of operational activities and demands your members seem to require. We didn’t know that when we made that special offer to NCKA last year when Otto Werlin visited with you at your meeting.

We had and have no intentions to “screw” or “gouge” anyone. Prices are changing, and unfortunately going up, continuously. Wheeleez, Inc. is not shielded from that fact.

We had, for your Club, nothing but good and positive intentions last year. And we do not renege on that, contrary to some of your members believes.

 

I met with my sales and operational staff this morning (8/13/2008 11am).Due to other  commitments I can respond to your latest emails  only now. (8:10pm on 8/13/2008)

Wheeleez, Inc.’s offer to remedy this issue   (and there is no change from my previous commitment to you on 8/7/2008)

To help us do so, I hope you can:

a/ provide us with the number of affected PVC wheels from your members.

b/ the date and location of your group’s next meeting.

Otto Werlin, our Sales Manager, whom you met at last year’s meeting, will bring the required number of PU tired wheels to exchange for the PVC tired wheels, FREE OF CHARGE.

I find a concerted effort is usually more productive to all concerned.

Thank you, Sincerely,

Peter J.U. Reich, President, Wheeleez, Inc.

 
 
 
This will be the thread to get a Count of How many wheels we Need....

 Now, as Bill Likes to Say...

 Lets Go Fishing!!!!!!!............

OK, Don. Add me to your list.

You can add me to the list also.

That's great news They have a great product and it's good to see them make it right. When are you thinking of doing the exchange can we wait till BAM?

Add one more pair of wheels to the list. Thanks.

BAM would probably be the place where most of us would be at any one time,

  Maybe people who are not able to make it, could cordinate with someone who is as to be able to make the exchange for them.

I also think that it is not going to be possible to take care of all affected by this to make one certain event.

AkaGrumpy said he was going there today(Wheeleez) to work it out, we'll see how that Goes....

Wow...  That was Quick...

 Quote from AkaGrumpy....

 "I stopped by Wheeleez this am.  Talked to Vern and Otto.  They gave me new wheels, same size, of my choice.  There was no charge and the entire transaction was professional and pleasant.

I encourage everyone to work with them.

Good luck,

Doug "

Awesome!  Somehow I knew when I woke up this morning everything was going to be OK.

The BAMplan sounds good to me.

BAM sounds good to me as well. Please add me to the list.

Z

  pLEASE COUNT ME IN i HAVE 2 CARTS FROM THE GROUP BUY

I think I'm already on the list but just in case: One set of wheels to replace.

-Brian G

I will need two sets of wheels as I have two carts. Question, do we need to get our PVC wheels to you for the exchange?

Ben

I will need two sets of wheels as I have two carts. Question, do we need to get our PVC wheels to you for the exchange?

Ben

Are you going to BAM or know someone close by who is...?

I'm sure you will need to do so, Ben. I don't see Wheeleeze handing out the Poly wheels without proof that you do have the PVC wheels in question.

I will need two sets of wheels as I have two carts. Question, do we need to get our PVC wheels to you for the exchange?

Ben