Impressive service from Smith Optics

[scwafish]

I have a pair of polarized Smith glasses that I LOVE.  After three years of heavy use they finally crapped out...the lenses just went whacky one day and got these little lines going every which way.  I was bummed cause I loved em so much, and they still had nary a scratch.  I spoke to the place where I got them and they said sent them to Smith, they will probably replace the lenses.

I sent them in, and about FOUR days later I got a hole new pair for FREE...SAHWEEEEET! 

[MolBasser]

Smith is like Shimano that way.

My wife did the same thing you did.  Send in crapped out pair, get brand new pair.

I wish more businesses took this tact towards customer service.

MolBasser

[surfingmarmot]

I have a pair of Smiths I used for years climbing and skiing before I hung up my crampons. They beat most other mgrs because they use real glass unlike Oakley and Revo which uses cheap-o plastic in many models which scratches easily. I didn't know they'd repalce them like that though. Makes my appreciation for an already first-class manufacturer all that much more. Sometimes it pays to use discretion in purchasing key equipemtn--the top brands often deserve their position in the market.

[Omar]

They are easily the best optics company that we deal with. Smith has a "limited" lifetime warranty. Personally, I haven't seem any limits. Stepped on, sat on, crushed by cars, it doesn't matter, they'll replace them. There interchangeable series are top notch as well.

[MolBasser]

They actually upgraded my wife for free, as the pair that broke was discontinued.  They gave her a model up from what she had before.

Great company.

MolBasser

[scwafish]

Even cooler that I am not alone in my experience!

[gto19]

thats good to know .i just broke my smith mainline glasses.i love them orange lenses.do you have to send in the reciept with the glasses?

[scwafish]

Nope...I just sent them a note along with the shades.

[MolBasser]

What Scwafish said.

No biggie, just send 'em in.

Exactly like Shimano.

Gotta love that customer service.

MolBAsser

[CGN-38]

the sun glasses I have use the "poly carbonate" or plastic.  I'd love to find a pair that use real glass! is there a local dealer?  Website?

[MolBasser]

http://www.smithsport.com/

MolBasser

[Omar]

I'm a Smith dealer. I'll give you the NCKA price and mail them wherever you want. PM me your info, if you want. You can also call the shop-

SFO SNOWBOARD SHOP

415-626-1141


Omar

[scwafish]

Awesome...thanks!

[Omar]

That goes for all members. You guys have given me a huge amount of info and I want to be able to bring something to the table.

Omar

[MolBasser]

Count on it...

Thanks!

I'm going through their cataloge right now.  I need a new pair of polarized glasses.

MolBasser