Hobie rectangular hatch came without gasket....

I just recieved an email from Helen, their customer service rep and they are sending me a gasket free of charge and will be updating the listing to be more clear to future customers.

I'm blown away by the customer service and the offer I received. I never expected them to just give me the product free of charge. I'll definitely keep spending my money with them.

Good job getting it straightened out to your satisfaction.  Glad to hear ACK stepped up to the plate.  Darned nice Christmas present now.

Glad to hear that.  I’ve always positive experiences with Austin Kayak. 

+1

I’m not defending Hobie but they do what many other companies do:  they bone the crap out of you on spare parts.  I guess when it comes to spare parts there is little need for competitive pricing - you’re kind of stuck if you own a Hobie and you need something that an after market vendor can’t supply.  I think all mfg’s particularly those with strong brands like Hobie price their parts this way.  I’m just glad we don’t have to pay for a kayak what it would cost it to build it from the spare parts catalog.


Sent from my iPhone using Tapatalk

I see they have already updated the product description on their website.

have you installed it yet? I just got one and am scared shitless of cutting the hole

have you installed it yet? I just got one and am scared shitless of cutting the hole

Not yet. I have the flu so I'm sulking on the couch watching football all weekend and my wife has to let me because I'm sick. 

I'm nervous about it too. But this video makes it seem much easier than expected. Just make sure you trace from the INSIDE of the hatch for your cuts.

https://m.youtube.com/watch?t=401s&v=vzqa3NM21XY