1/27/10 Okuma rod warranty fantastic!

    About 3 years ago, I won an Okuma 7' Baidarka kayak rod in the Elk Tourney with the third-place ling.  Nice rod, though I don't know much about rods.  Last fall, I was stowing it (the swell had come up in Capitola, not much, and I probably didn't even need to stow) and broke off the top 6 inches.
    I stalled around, finally called Okuma, told them the above, and after being on hold for about 2 mins, they said send the tip, cut out the model number section and send $15 to them and they'd replace it.  It hurt to cut the rod in half, but honestly, it would probably just have gathered dust.  Proof that I know nothing about rods is that I "replaced " it with a 27 buck 7 ft rod from Wal Mart (and landed a 45" WSB on it the next time out, though the tip guide rotated 90 degrees). Sent the Baidarka to them a couple of weeks ago, and expected them to send me a coupon to get a replacement at the local fishing store.  But today, a 7 foot tube arrived with a brand new rod inside!
   
     

Great warranty and service!  Thanks for sharing your experience Tom.

Awsome!

gotta love it when they stand behind there product, thanks for the info, cameron

good to know. I got three Baidarka's no problems at all.  But if i do have one.....

They fixed two of my rods one Ash's rod & steeleader's (Levi) winning rod (I belive from Elk) twice.
They're very good!

Sent from my X10a using Tapatalk

That being said, I wish I didn't have to know how good their warranty is ... http://www.norcalkayakanglers.com/index.php/topic,27422.msg293132.html#msg293132

-Allen

That's good to hear Tom. I also have had a great experience with them honoring the warranty and continue to enjoy my 7' Baidarka plus a couple of other Okuma non-kayak model rods I bought.  jim