Kokatat - Sharing a very positive experience

I sent my drysuit to Kokatat in Arcata a couple of weeks ago for a neck gasket replacement.  It came back today with the new gasket installed.  It only took a couple of weeks and the suit is like new again.  I highly recommend sending Kokatat suits to the factory rather than an authorized repair facility.  Kokatat is a great company!

I sent my suit to Kotakak 2 weeks ago for a leak test and they said it's not repairable and the replacement costs around $750!

I took two suits to Kokatat - one was clearly delaminated.  Both were quite worn, but I was surprised to have them tell me that both were worn out completely and I had no recourse.

Sounds like sometimes they kick down a new suit, and sometimes the consumer is SOL.

The suit I sent in was a warranty replacement suit I received a few years ago.  I don’t use mine a lot these days but the last time I did, the neck gasket ripped when I took the suit off.  The suit they replaced a few years ago was at least 8 years old and they discovered it was delaminating when I sent it in for gasket replacement.  They sent me a new one at no charge.  It appears that they may not be as liberal with the warranty replacement these days.

I took the two suits in together about 5 years ago.

If you recall, I posted about a month ago about advice on washing Kokatat. Threw in my $600 Arcteryx jacket in the washing machine too and found it delaminated in a small spot. At least 10 years on this jacket. Got a full credit from Arcteryx.

A few months ago I sent my Tempest pants in for leak repair. Kokatat informed me the fabric is delaminated and sent me a brand new one.  Very happy with their action.

Another Kokatat interaction is with my Hydrus Whirlpool Bib. I did DIY leak repairs with Aquaseal on the sock area.  Kokatat informed they cannot do any repairs if Aquaseal is applied because it messes up their equipment and patches won't stick. I was told that both socks had to be replaced.  I was offered 50% discount and they will use Goretex instead of the original Hydrus material. I said yes, it was done a couple of years ago and still no leaks.

Need to send in my pants and ds, and thanks for the encouragement from the positive experiences.

I’ve had nothing but positive experiences with Kokatat. I bought a GoreTex semi-drysuit on close out for $800. The first time I sent it in for a leak test, they said the zipper was shot and replaced it at no charge. The next time I sent it to them, they said it was delaminated and unrepairable, and they offered me a free replacement that was worth 2x what I paid for the suit.

I should also add that the delaminated suit had gotten moldy due to my stupidity. If they’d used that as an excuse to not replace it, I would not have complained.